DELIVERY AND SHIPPING We aim to dispatch your order within 24 hours in normal circumstances (excluding bank holidays and weekends). Domestic (within Ireland and Northern Ireland). All orders are sent by standard delivery through An Post • Orders over €70 – FREE • Orders below €70 – €4.99 UK and Europe All orders are sent by International standard delivery through An Post • Standard sized orders* – €7.99 Worldwide All orders are sent by International standard delivery through An Post • Standard sized orders* – €8.99 Delivery prices quoted are based on an average-sized package weight allowance. Packages above this allowance may be subject to extra shipping costs. We will notify you of such costs prior to shipping, at which point you have the opportunity to cancel your order should you wish. Please be assured, you will not be charged any additional costs without your explicit consent. Please be aware that there may occasionally be short delays in receiving your order but we will do our best to insure you receive your items as quickly as possible. Please email anchorthesole@gmail.com if you are concerned. RETURNS To return an item purchased online, please email anchorthesole@gmail.com and advise us of your reason for return, within 14 of receiving your order. You can return your item/s by post to: Anchor the Sole 104A Porters Rd, Coolmine Industrial Estate Clonsilla, Dublin 15 Ireland All returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning. Please note the cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order. Your refund will be issued once the return has been received by us, some postal services take longer than others so please be patient. Please allow up to 14 days for your account to be credited. Before you send back your return please ensure the following:
  • Items must be returned in their original condition with proof of purchase.
  • Please note that in the interests of hygiene, items will not be refunded unless they have remained in their original wrapping.
  • If you wish to return a sale item, we are happy to offer an exchange or a credit note.
  • If you have received the wrong item or an item is missing.
  • If the item you received is not what you originally ordered, please email anchorthesole@gmail.com your name and address, details of the product and we will arrange collection/delivery of the item.
FAULTY ITEM If the item you received is faulty please email anchorthesole@gmail.com within 7 days of receipt of the item stating your name and address, details of the product and we will arrange collection of the item and/or a suitable replacement if possible. CANCELLATION POLICY When you purchase online you have a statutory right to cancel your entire order up to 14 days after receiving your order: this is the cooling off period. A full refund will be issued upon return of the entire order. If you decide to cancel your order you must send an email to anchorthesole@gmail.com quoting your name and details of your order. The order is returned at the customers own cost. APPOINTMENT CANCELLATION/LATE POLICY Anchor the Sole is a small practice and during busy times, space is limited. Appointments are booked at a time that is mutually agreeable. If you are unable to attend an appointment please give as much notice as possible (ideally, 24 hours) to avoid charges being incurred. The more notice given affords us the opportunity to offer an appointment to someone else. Your commitment to your appointment time is very much appreciated. You can contact the clinic via phone, or by email. If you are unable to give a reasonable time of advance notice you may be charged 50% of the treatment cost. Anyone who either forgets or consciously chooses to forgo their appointment with no contact will be considered a “no-show”. They will be charged 50% of the treatment cost for their “missed” appointment. Genuine reasons for a cancellation/no-show will be accepted and understood. If you are running late you will of course still be taken but we would appreciate if you can let us know as close to your appointment time as possible. However please understand that your appointment may be shorter than usual in order to honour the next customer’s booking. DISCLAIMER Please not that complementary therapy and does not take the place of a medical examination by a qualified Doctor. If you have any underlying illness or are concerned for your physical or mental health, please consult your GP prior to booking an appointment. COVID-19 POLICY Dear Clients, Due to the many changes legally required to keep us all safe, I have prepared a list to make things easier for you. Please follow this protocol as requested: • ALL Clients will be required to complete and print the COVID-19 declaration form attached to you appointment confirmation email before each appointment and bring this with them. If you do not have a facility to print just let me know. I will have a form ready for you. • Clients will be required to use the provided hand sanitizer entering and leaving the building to minimize the risk of the spread of COVID-19. • All clients will be required to wear a face cover/mask entering the building and for the duration of the appointment. One will be provided if you do not have one. This protocol aims to help minimize the risk of spread of COVID-19 and follows best practice guidelines for physical contact between therapist and client. • It is recommended that clients bring their own water-bottle as clinic water cannot be given at this time. • Respect for the 2 meter social distancing rules on the premises and outside the clinic will be required. • There will be a gap of 30 minutes now between appointments to ensure sufficient time for cleaning and sanitisation. • All areas such as door handles, light switches, toilet handles, plinth, and all other surfaces will be disinfected before & after client appointments. Our doors/windows will be left open (only to be opened and closed by the therapist where possible) for ventilation. • Hand sanitiser will be available for use in the toilet by clients should they need to use it. Paper hand towels will be provided and should be disposed of in the pedal bin provided. • Clients are required to leave unnecessary personal possessions in their car and come ready for the appointment. • Each client will receive a completely new set of linens. • The therapist will wear an apron which is replaced between each client along with a new facemask/covering. • Card payments or exact changes will be accepted for appointments going forward to reduce the risk of the spread of COVID-19. • Receipts will be emailed to you after your appointment Clinic Policies and Safety Statement are available on request. Your Health and Safety is our priority. Adhering to these guidelines is a pre-requisite to treatment. Note: Complimentary Therapy is not a substitute for medical treatment nor is it a diagnostic system. Always consult a GP or other health professional for medical attention and advice.