TERMS & CONDITIONS
DELIVERY AND SHIPPING We aim to dispatch your order within 24 hours in normal circumstances (excluding bank holidays and weekends). Domestic (within Ireland and Northern Ireland). All orders are sent by standard delivery through An Post • Orders over €70 – FREE • Orders below €70 – €4.99 UK and Europe All orders are sent by International standard delivery through An Post • Standard sized orders* – €7.99 Worldwide All orders are sent by International standard delivery through An Post • Standard sized orders* – €8.99 Delivery prices quoted are based on an average-sized package weight allowance. Packages above this allowance may be subject to extra shipping costs. We will notify you of such costs prior to shipping, at which point you have the opportunity to cancel your order should you wish. Please be assured, you will not be charged any additional costs without your explicit consent. Please be aware that there may occasionally be short delays in receiving your order but we will do our best to insure you receive your items as quickly as possible. Please email firstname.lastname@example.org if you are concerned. RETURNS To return an item purchased online, please email email@example.com and advise us of your reason for return, within 14 of receiving your order. You can return your item/s by post to: Anchor the Sole 104A Porters Rd, Coolmine Industrial Estate Clonsilla, Dublin 15 Ireland All returns are your responsibility until they reach us. We recommend you use a postal service that insures you for the value of the goods you are returning. Please note the cost of returning the item to us is your responsibility unless the item is faulty or you have received an incorrect order. Your refund will be issued once the return has been received by us, some postal services take longer than others so please be patient. Please allow up to 14 days for your account to be credited. Before you send back your return please ensure the following:
- Items must be returned in their original condition with proof of purchase.
- Please note that in the interests of hygiene, items will not be refunded unless they have remained in their original wrapping.
- If you wish to return a sale item, we are happy to offer an exchange or a credit note.
- If you have received the wrong item or an item is missing.
- If the item you received is not what you originally ordered, please email firstname.lastname@example.org your name and address, details of the product and we will arrange collection/delivery of the item.